Personal, fast and honest

Have you ever sent an email, and then waited for several days before you received an answer? Or maybe you have become lost in an endless telephone menu? Well, we have, and we know how frustrating that is. That’s why, when you call Tilaa, you will immediately be connected with a real live person. We also guarantee that, if you email us during our business hours, we will respond to your email within one hour. We think that providing a personal and honest answer is very important. This is what we do at Tilaa, and our customers really appreciate it.

You may also be able to find the answer to your question on our site, in the Tilaa Knowledge Base.

Support level

We are happy to assist you if you have any questions about our services. We can also answer questions about the network or the hardware layer of your server.

Tilaa provides IaaS services (Infrastructure as a Service). This means that you manage the software layer of your server yourself. We are happy to help you if you have questions about this, but this is not officially supported. It is possible to have Tilaa manage the software layer of your server by signing up for the managed server pack.

Business hours

We are open from Monday to Friday from 9 am to 10 pm to answer your questions by email and telephone. On Saturday and Sunday between 10 am and 5 pm we can be reached by email. We operate from the Europe/Amsterdam timezone. Contact.